Return Instructions

We understand that not every purchase works out, which is why we offer a 100% satisfaction guarantee.

For your convenience, Rock on purchases can be returned by mail or at any of our retail stores, with proof of purchase, regardless of whether you made your purchase online, in a store or by phone. 

How to return to a store

Bring your item with its original product packaging and tags (if available) and proof of purchase to the customer service desk for return or exchange. 

How to return by mail

Follow these four steps:

 

1. Pack the item securely and include the original product packaging and tags if available. (Hint: If you cover all existing shipping labels, you can reuse the bag or box your order came in.)
2. Include proof of purchase (invoice, store receipt) plus your name, address, email, phone number and member number (if applicable) and a brief description of why you’re returning the item. (No return code required.)
3. Attach the return shipping label from your invoice, or address your package to:

Rock on RETURNS DEPARTMENT

1700 45TH ST E

SUMNER, WA 98352

 

Please note: The return label is not prepaid. You are responsible for return shipping costs.

   4.  Send your package using a carrier that can provide tracking and insurance. REI is not responsible for items lost or damaged in transit.

 

To note:

 

• If we have questions about your return, we will contact you by phone or email. 
• Returned merchandise that does not meet the conditions of the 100% Satisfaction Guarantee will be declined and sent back. 
• All sales are final on REI Store Garage Sale purchases. (This does not include REI Outlet items which are covered by our 100% Satisfaction Guarantee.)
• If your item has a manufacturing defect in materials or workmanship, you can return it at any time. See our limited warranty. 
• Used items must be cleaned prior to return. Merchandise that is not cleaned or laundered may be declined and sent back.